1. Introduction

Twin&Two Ltd ("Twin&Two", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Your name

• Email address

• Shipping and billing address

• Telephone number

• Payment information (processed securely by Stripe. We do not store your card details)

• Order history

• Website usage information collected through cookies and analytics.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate with you about your purchase.

• Respond to enquiries and customer support requests.

• Improve our website, products and customer experience.

• Prevent fraud and maintain website security.

• Comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so under UK data protection law.

4. Payment Information

We use Stripe to securely process payments.

Your payment card details are never stored by Twin&Two. All payment information is encrypted and processed securely by Stripe in accordance with industry security standards.

5. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences.

• Measure website performance.

• Analyse visitor behaviour.

• Improve our services.

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

6. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

• Stripe (payment processing)

• Delivery and courier services

• Website hosting providers

• Professional advisers where legally required

We do not sell your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

When your information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your data where applicable.

• Restrict or object to certain processing.

• Request a copy of your personal data.

• Lodge a complaint with the Information Commissioner's Office (ICO).

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee absolute security, we continually work to safeguard the information you provide.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or services.

Any updates will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Twin&Two Ltd

Email: hello.twinandtwo@gmail.com

Website: www.twinandtwo.com