1. Our Returns Policy

We want you to be completely satisfied with your Twin&Two purchase.

If you are not happy with your order, you may return eligible items within 30 days of receiving your order, in accordance with your rights under UK consumer law and this policy.

2. Eligibility for Returns

To be eligible for a return, your item must:

Be returned within 30 days of delivery.

Be unused and in its original condition.

Include all original packaging and accessories.

Be free from damage caused after delivery.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been used, washed or altered unless they are faulty.

This does not affect your statutory rights if a product is defective or not as described.

4. Faulty or Damaged Items

If your order arrives damaged or you believe there is a manufacturing fault, please contact us within 14 days of receiving your order.

Where appropriate, we will offer:

A replacement.

A repair (where applicable).

A full refund.

We may ask you to provide photographs to help assess the issue.

5. How to Start a Return

To request a return, please email:

hello.twinandtwo@gmail.com

Include:

Your order number.

Your name.

The reason for your return.

Photos if the item is faulty or damaged.

We will provide return instructions once your request has been reviewed.

6. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return postage.

If the product is faulty, damaged or incorrect, Twin&Two will cover the reasonable return shipping costs.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Your bank or card provider may take additional time to process the refund.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Twin&Two Ltd

Email: hello.twinandtwo@gmail.com

Website: www.twinandtwo.com